Notice history

100.0% uptime

Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

Mar 2023

Apr 2023

May 2023

100.0% uptime

Operational

ResolvedMay 30, 2023 at 8:52 PMUTC
This incident is closed.
MonitoringMay 30, 2023 at 8:51 PMUTC
We have been monitoring the situation and we are no longer experiencing this issue.
InvestigatingMay 30, 2023 at 5:15 PMUTC
We are experiencing issues for some merchants where a handful of orders are not tagged due to intermittent timeouts experienced with the Shopify API.

These orders will still have all collected information under "Additional Details" although, they may only have the "Supertime" tag.

ResolvedMay 18, 2023 at 10:16 PMUTC
Issue has been resolved. System back to normal.
InvestigatingMay 18, 2023 at 10:12 PMUTC
We are currently experiencing an issue with our cloud provider.

ResolvedMay 18, 2023 at 9:11 PMUTC
Issue has been resolved. System back to normal.
InvestigatingMay 18, 2023 at 9:05 PMUTC
We are currently experiencing an issue with our cloud provider.

ResolvedMay 18, 2023 at 8:40 PMUTC
Issue has been resolved. System back to normal.
MonitoringMay 18, 2023 at 8:35 PMUTC
This issue appears to have been resolved and we are currently monitoring the result.
IdentifiedMay 18, 2023 at 8:30 PMUTC
We are currently experiencing an issue where certain merchants may have intermittent issues with the Shopify API, with a higher rate of timeouts and retries than expected.

ResolvedMay 18, 2023 at 7:27 PMUTC
Issue has been resolved. System back to normal.
UpdateMay 18, 2023 at 5:22 PMUTC
We've updated share route actions to share even if drivers are not notified successfully. Drivers will see shared routes in their list of shared routes in the mobile app whether they receive a notification or not.

Our SMS provider has posted an issue detailing issues for a subset of UK phone: https://status.twilio.com/incidents/qtwszjt0jvd7
MonitoringMay 18, 2023 at 5:05 PMUTC
Errors related to dispatching have now been resolved. We are currently still monitoring an issue with our messaging provider related to UK SMS notifications.
IdentifiedMay 18, 2023 at 4:17 PMUTC
We are currently experiencing intermittent SMS notification delivery issues in the UK due to an temporary issue with our messaging provider.

UK stores may experience a temporary issue with dispatching routes. This issue has been identified and we are working on a fix.

ResolvedApril 29, 2023 at 8:52 PMUTC
This incident has been resolved.
InvestigatingApril 29, 2023 at 8:13 PMUTC
We are currently experiencing an issue with our cloud provider for a handful of merchants where they may need to refresh to authenticate with Shopify.

ResolvedApril 15, 2023 at 6:56 AMUTC
This incident has been resolved.
InvestigatingApril 15, 2023 at 6:55 AMUTC
We are currently experiencing an issue with our cloud provider.

ResolvedApril 15, 2023 at 6:49 AMUTC
This incident has been resolved.
InvestigatingApril 15, 2023 at 6:48 AMUTC
We are currently experiencing an issue with our cloud provider.

ResolvedApril 12, 2023 at 1:08 AMUTC
Routine maintenance has completed.
MonitoringApril 12, 2023 at 1:01 AMUTC
We are currently performing some routine maintenance for Supertime.

ResolvedApril 03, 2023 at 11:05 PMUTC
This incident has been resolved.
InvestigatingApril 03, 2023 at 10:27 PMUTC
We are currently experiencing an issue with our cloud provider for some merchants that could result in issues with creating routes.

ResolvedMarch 29, 2023 at 8:45 PMUTC
This incident has been resolved.
InvestigatingMarch 29, 2023 at 8:20 PMUTC
We are currently experiencing an issue with our cloud provider.

ResolvedMarch 20, 2023 at 4:39 PMUTC
This incident has been resolved.
InvestigatingMarch 20, 2023 at 3:55 PMUTC
A handful of stores are experiencing some issues with geocoding some addresses.

ResolvedMarch 06, 2023 at 5:42 AMUTC
This incident has been resolved.
InvestigatingMarch 06, 2023 at 5:41 AMUTC
We are currently experiencing an issue with our cloud provider.

Mar 2023 to May 2023

EasyRoutes - Notice history