EasyRoutes - Supertime: Shopify API timeouts experienced when tagging a small percentage of orders – Incident details

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Supertime: Shopify API timeouts experienced when tagging a small percentage of orders

ResolvedDegraded performance3 hours 37 minutes

Affected

Supertime/TipGenius

Degraded performance from 5:15 PM to 8:52 PM

Supertime

Degraded performance from 5:15 PM to 8:52 PM

  • ResolvedUTC

    This incident is closed.

  • MonitoringUTC

    We have been monitoring the situation and we are no longer experiencing this issue.

  • InvestigatingUTC

    We are experiencing issues for some merchants where a handful of orders are not tagged due to intermittent timeouts experienced with the Shopify API.

    These orders will still have all collected information under "Additional Details" although, they may only have the "Supertime" tag.

Some issues affecting a small percentage of stores may not be reflected here.