EasyRoutes - Operational
EasyRoutes
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Shopify
Shopify → Shopify Admin - Operational
Shopify → Shopify Admin
Shopify → Shopify API & Mobile - Operational
Shopify → Shopify API & Mobile
SMS Messaging
Twilio → SMS Messaging - Operational
Twilio → SMS Messaging
Cloud services
Google Cloud SQL - Operational
Google Cloud SQL
Google Cloud Storage - Operational
Google Cloud Storage
Google Compute Engine - Operational
Google Compute Engine
Third Party: Mapbox → Maps → GL JS - Operational
Third Party: Mapbox → Maps → GL JS
Third Party: Mapbox → Maps → API - Operational
Third Party: Mapbox → Maps → API
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Supertime/TipGenius
Maintenance successfully completed.
EasyRoutes is fully operational with maps loading correctly. The team is continuing to monitor.
We are currently investigating reports of users being unable to load the Map within EasyRoutes.
Issue has been resolved. System back to normal.
We are currently undergoing some routine maintenance. Some stores may see some temporarily slower performance. We expect this to resolve within the hour.
This incident has been resolved.
We have received reports that our app is temporarily displaying a message that it is not supported on the Shopify apps and sales channels tab for some merchants. All services are working properly, and we are working to resolve and remove this notice. In the meantime, you can press the "Open App" button on the top right to continue to EasyRoutes. We apologize for any inconvenience caused by the notice.
Please refresh EasyRoutes to resume normal operation.
We are continuing to work on a fix for this incident.
Update 5:50 PM ET: the root cause has been identified and a fix is rolling out now
We are currently investigating this incident and will provide updates as we can.
We implemented a fix and are currently monitoring the result.
We have some reports that some merchants are having intermittent errors with route creation. We have identified an issue and we are working on a fix.
We're investigating an issue where some routes will not dispatch without using the "Re-sync order data on dispatch" option.
We are noticing that the Shopify admin and API may be returning intermittent errors for some merchants.
We are noticing that the Shopify admin and API may not be currently accessible for certain merchants.
This is currently not reported on https://www.shopifystatus.com yet. Our team is looking further into this.
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