EasyRoutes - EasyRoutes: intermittent issues with route creation for a small percentage of merchants – Incident details

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EasyRoutes: intermittent issues with route creation for a small percentage of merchants

ResolvedDegraded performance1 hour 47 minutes

Affected

EasyRoutes

Degraded performance from 1:00 AM to 2:47 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We have some reports that some merchants are having intermittent errors with route creation. We have identified an issue and we are working on a fix.

Some issues affecting a small percentage of stores may not be reflected here.