EasyRoutes - Some recent orders not loading in EasyRoutes for some merchants – Incident details

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Some recent orders not loading in EasyRoutes for some merchants

ResolvedDegraded performance12 minutes

Affected

EasyRoutes

Operational from 3:42 PM to 3:47 PM, Degraded performance from 3:47 PM to 3:54 PM

  • ResolvedUTC

    We have deployed a fix for this issue. Affected merchants should see all recent orders once they reload EasyRoutes.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.

Some issues affecting a small percentage of stores may not be reflected here.